Customer Help

We at BCM Group are here to help you with all your technical needs regarding Connectivity, Printing and Scanning with Ricoh Equipment.

We have found that the majority of these types of issue are due to changes in the customers network settings that have not been set on the device correctly. These problems can generally be resolved by following one of the setup proceedures below.
To open these forms you will need the latest version of Adobe Reader installed on your PC. Use the following Link to to downlaod the latest version from the Adobe Website.
Using Web Browser
Using Machine Operation panel

Scanning to Windows Folders

Scanning to E-Mail

Fax Destination Set Up

USER Codes Set Up

Address Book Back Up

Auto E-Mail Notification Set Up

Scanning to Windows Folders

Scanning to E-Mail

Fax Destination Set Up

USER Codes Set Up

 
Computer Settings Apple Mac Settings

Folder Sharing and Permissions (Win7 & Vista)

Folder Sharing and Permissions (XP Home)

Folder Sharing and Permissions (XP Pro)

Windows XP Firewall Settings

Windows Vista Firewall Settings

Windows 7 Firewall Settings Proccedure 1

Windows 7 Firewall Settings Proccedure 2

Norton N360 Firewall Settings

Printer settings for Booklet Makers

Printer Driver Installation instructions

Configuring Printer Drivers

Changing driver settings when printing

Scan using SMB ( to shared folders)